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Give your team access to the knowledge bases they need — with the right level of control. Share with individual users or entire teams and assign roles so everyone has appropriate permissions.

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Sharing with team members

Open the Share dialog from either location:
  • Click the Share button in the top-right area of the knowledge base detail page.
  • Click the three-dot menu on any knowledge base in the listing page and select Share.
Both open the same dialog. Manager tab with Share button highlighted

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Share with

Click the Add Users dropdown to search for and select users or teams in your organization.

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Select Role

Assign the right level of access based on what each person needs to do:
RoleWhat they can do
ViewerSearch and browse — ideal for end users who just need answers
EditorFull editing access — add/remove documents, adjust settings, and manage content
AdministratorEverything an Editor can do, plus invite others and manage roles
Click + Add to add the selected users or teams with the chosen role.

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Current users

Below the Add button, a list shows everyone who currently has access. Each row displays the user’s name, email, and current role. You can change a user’s role at any time by clicking the role dropdown next to their name.