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See who’s searching, how often, and what they’re asking. The Manager tab helps you understand adoption, spot trends, and identify content gaps — so you can keep improving the search experience based on real usage data. To access it, open a knowledge base and click the Manager tab in the top navigation. Manager tab showing Sessions and Search Queries charts with sessions table below

Setting the date range

At the top of the Manager tab, controls let you define the time period for all the data shown below. Manager tab with date range picker expanded showing calendar and quick presets Date range picker Click the date range field to select a custom start and end date (e.g., “Jan 28, 2026 - Feb 28, 2026”). Quick presets Quickly zoom in on the time period that matters:
PresetTime range
24 hoursLast 24 hours
7 daysLast 7 days
30 daysLast 30 days (default)
3 monthsLast 3 months
1 yearLast year
CustomDefine your own range
Aggregation A dropdown to the right of the presets lets you choose how data is grouped on the charts (e.g., Weekly). Reload Click the Reload button in the top-right corner to refresh the data with the latest numbers.

Sessions and search queries metrics

Two charts give you a clear picture of adoption and engagement: Sessions Track how many people are using your search over time. The total count appears at the top. Click the expand icon to see trends in more detail. Search Queries Understand search volume — how many questions are being asked. A single session can contain multiple queries, so this metric shows overall engagement depth. Click the expand icon to enlarge.

Sessions table

Drill into individual sessions to see what users searched for and when — useful for identifying common questions and content gaps:
ColumnWhat it shows
IDThe unique session identifier
Session NameThe name or label of the session
Start TimeWhen the session began
Last Query TimeWhen the last query in the session was sent
DetailsLink to view full session details
  • Filter: Narrow the sessions list by specific criteria.
  • Export All: Download the full sessions data for analysis.
  • Pagination: Navigate between pages using the arrow buttons. You can also change how many sessions appear per page (e.g., 10 per page).