Support hours: 9:00 AM – 5:00 PM ET (USA)
First response SLA: 24 hours
First response SLA: 24 hours
Contact options
Live chat (Intercom)
Best for quick questions and urgent issues. Open the chat widget in the bottom-right corner of the VectorShift platform to create a support ticket or speak with the team in real time when available.
Email support
support@vectorshift.ai - Use for non-urgent questions, detailed requests, or when you need to attach screenshots or logs. We respond within 24 hours.
Knowledge base
Check the docs first - search or browse the sidebar to find guides and answers to common questions.| Topic | Where to look |
|---|---|
| Getting started | Introduction, Quickstart |
| Pipeline building | Pipelines overview, Variables, Data types |
| LLMs & Knowledge bases | LLM overview, Knowledge base sync |
| Chatbots & search | Chatbots, Search |
| Integrations | Zoom, PagerDuty |
| API & programmatic access | API Reference |
| Account & billing | Organizations, Subscriptions |
Other resources
- Video tutorials - YouTube @VectorShiftAI
- Blog & updates - vectorshift.ai/blog
- Book a demo - Calendly