First, on the export page, ensure the chatbot is deployed (if the button says “Undeploy”).Next, on the “Export” tab in the chatbot wizard, navigate to the “WhatsApp / SMS” sub-tab.
On this page, we provide a Twilio Webhook URL.
Additionally, we provide fields to input your Twilio Account SID and Twilio Auth Token (instructions later on how to find this on the Twilio website).
We will first set up the WhatsApp / SMS chatbot in a sandboxed environment before connecting to an official business profile (discussed at the end of this article).