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The Start node marks the beginning of a conversational workflow. It tells the pipeline engine where to begin executing a step-by-step conversation flow built with Talk and Listen nodes. Every conversational pipeline requires exactly one Start node.

Core Functionality

  • Defines the single entry point for conversational pipelines that use Talk and Listen nodes
  • Signals to the pipeline engine that the workflow follows a sequential conversational flow rather than a standard data-processing pipeline
  • Replaces Input, Output, and Trigger nodes — adding a Start node converts the pipeline to conversational mode and prevents those node types from being used
  • Connects to downstream conversational nodes (e.g., Message, Capture, Button, Card, Carousel) via edge connections

Tool Inputs

This node has no configurable inputs. The Start node functions purely as an entry-point marker with no parameters to set.

Tool Outputs

This node has no data outputs. It defines the conversational flow entry point and connects to downstream nodes through edge connections rather than data handles.

Overview

In workflows, the Start node is the required entry point for any conversational pipeline. When a pipeline contains a Start node, it operates in conversational mode — the engine walks through the connected nodes sequentially, presenting messages (Talk nodes) and collecting responses (Listen nodes) one step at a time. Without a Start node, conversational nodes like Message and Capture display a warning and cannot execute. Only one Start node is allowed per pipeline.

Use Cases

  • Build a client intake chatbot that greets the user, collects account details, and routes to the appropriate advisor based on responses
  • Create a loan pre-qualification flow that asks income, credit, and employment questions step by step before returning an eligibility decision
  • Design an expense-report submission assistant that walks employees through category selection, amount entry, and receipt upload in a guided conversation
  • Implement a portfolio risk-assessment questionnaire that captures investment horizon, risk tolerance, and asset preferences through sequential prompts
  • Automate a KYC (Know Your Customer) verification process that collects identification documents and personal information through a structured conversational flow

How It Works

Step 1: Add the Start Node

In the workflow canvas, click the Start tab in the node palette and click Start. Drag the node onto the canvas.
Start node being dragged onto the canvas from the Start tab

Step 2: Connect to the First Conversational Node

Draw an edge from the Start node to your first Talk or Listen node (e.g., a Message node that greets the user). This edge defines where the conversation begins.
Start node connected to downstream conversational nodes

Step 3: Build the Conversation Flow

Continue connecting Talk and Listen nodes in sequence. Each edge defines the next step in the conversation. The pipeline engine follows these connections in order at runtime.

Step 4: Deploy

Deploy the pipeline as a chatbot or voicebot interface. When a user starts a session, the engine begins at the Start node and walks through the connected conversational nodes.

Settings

The Start node has no configurable settings. It functions as a simple entry-point marker for the conversational flow.

Best Practices

  • Use exactly one Start node per pipeline. The engine requires a single entry point. Adding more than one Start node is not supported.
  • Keep the Start node at the top or left of the canvas. Position it where the flow begins visually so the conversation path reads naturally from left to right or top to bottom.
  • Do not mix with Input/Output nodes. Once a Start node is present, the pipeline is in conversational mode. Use Talk nodes to present information and Listen nodes to collect input instead.
  • Connect directly to a greeting message. The first node after Start should be a Talk Message node that orients the user — for example, “Welcome! How can I help you today?”
  • Test the full conversation path before deploying. Use the preview or run dialog to walk through every branch and confirm the flow behaves as expected.

Common Issues

For help with common configuration issues, see the Common Issues page.