Customize your chatbot functionality

After creating a chatbot, you will be able to customize the chatbot functionality - the "functionality" tab in the chatbot wizard will become un-greyed out. You can navigate to a chatbot-specific wizard by clicking on "edit" associated with the chatbot you want to edit. Then, you can navigate to the "Functionality" tab on the left hand side of the wizard.

Functionality

Opening up the tab will show the below fields. Adjusting the fields will automatically update the mock chatbot on the right hand side of the wizard.

Chatbot Name: adjust the "title" of the chatbot (what is displayed at the very top of the chatbot).

User Name: adjust what the user will be called when messages are sent.

Bot Name: adjust what the bot will be called when messages are sent.

Welcome Message: include an initial message from the bot when the user opens the chatbot.

Error Message: include a message that will be sent if there is an error

Keep chat open: if clicked, chat will start "open" (defaulted to open).

Allow to stop generation: display a button to the user that if clicked, will stop generation of text.

Allow to clear chat: display a button to the user that if clicked, will clear the chat.

Suggested Initial Prompts: if selected, will reveal 4 messages fields. You may place text in these fields and they will display as buttons that the user can click. Once clicked, the pipeline will run with the text in the field as the input. This feature is often used to display frequently asked questions to the user.