> ## Documentation Index
> Fetch the complete documentation index at: https://docs.vectorshift.ai/llms.txt
> Use this file to discover all available pages before exploring further.

# Support

> Get help from the VectorShift support team - hours, SLA, and contact options

The VectorShift support team helps with setup, integration, troubleshooting, and platform questions. Choose the option that best fits your needs below.

<Info>
  **Support hours:** 9:00 AM – 5:00 PM ET (USA)<br />
  **First response SLA:** 24 hours
</Info>

## Contact options

<CardGroup cols={2}>
  <Card title="Live chat (Intercom)" icon="comments" href="https://app.vectorshift.ai/home">
    Best for quick questions and urgent issues. Open the chat widget in the bottom-right corner of the VectorShift platform to create a support ticket or speak with the team in real time when available.
  </Card>

  <Card title="Email support" icon="envelope" href="mailto:support@vectorshift.ai">
    **[support@vectorshift.ai](mailto:support@vectorshift.ai)** - Use for non-urgent questions, detailed requests, or when you need to attach screenshots or logs. We respond within 24 hours.
  </Card>
</CardGroup>

## Knowledge base

Check the docs first - search or browse the sidebar to find guides and answers to common questions.

| Topic                         | Where to look                                                                                                                                |
| ----------------------------- | -------------------------------------------------------------------------------------------------------------------------------------------- |
| **Getting started**           | [Introduction](/introduction), [Quickstart](/quickstart)                                                                                     |
| **Workflow building**         | [Workflows overview](/platform/pipelines/overview), [Variables](/platform/pipelines/variables), [Data types](/platform/pipelines/data-types) |
| **LLMs & Knowledge bases**    | [LLM overview](/platform/pipelines/llms/overview), [Knowledge base sync](/platform/pipelines/knowledge/knowledge-base-sync)                  |
| **Chatbots & search**         | [Chatbots](/platform/interfaces/chatbots/getting-started), [Search](/platform/interfaces/search)                                             |
| **Integrations**              | [Zoom](/platform/pipelines/integration/integration-zoom), [PagerDuty](/platform/pipelines/integration/integration-pagerduty)                 |
| **API & programmatic access** | [API Reference](/api-reference/overview)                                                                                                     |
| **Account & billing**         | [Organizations](/account/organizations/overview), [Subscriptions](/account/subscriptions/overview)                                           |

## Other resources

* **Video tutorials** - [YouTube @VectorShiftAI](https://www.youtube.com/@VectorShiftAI)
* **Blog & updates** - [vectorshift.ai/blog](https://vectorshift.ai/blog)
* **Book a demo** - [Calendly](https://calendly.com/albert_mao/vectorshift-intro-chat)